Frequently Asked Questions
Everything you need to know about your GLD experience.
What is the quality of the jewelry sold at The GLD Shop?
We pride ourselves on using premium materials. Our products are crafted from solid gold, 925 sterling silver, or 14k/18k gold plating over brass. Each piece is designed to ensure maximum durability and shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and final sale items are not eligible for returns or exchanges.
Do you offer a warranty on your products?
Yes, we offer a Lifetime Warranty on all jewelry purchased directly from our shop. This covers one-time replacements for any breakage or manufacturing defects.
How should I care for my GLD jewelry?
To maintain the luster of your pieces, avoid contact with harsh chemicals, perfumes, and excessive moisture. Clean your jewelry regularly with a soft microfiber cloth.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through services like Affirm, Klarna, and Afterpay.